Code of Practice

OUR CODE OF PRACTICE

To provide written terms of engagement.
To comply with all laws relating to the management of residential properties.
To meet all other legal requirements and relevant codes of practice.
To manage properties in an honest, fair, transparent, professional and timely manner.
To provide guidance and obtain best value for insurance.
To maintain full records of financial and other matters ensuring that all legal deadlines are met.
To manage properties with due skill, care and diligence, and ensure that, where staff are employed, they have the skills and training needed to carry out their tasks.
To carry out regular inspections of the property.
To avoid conflicts of interest and, where they do arise, to deal with them openly, fairly and promptly.
Not to discriminate on the basis of age, gender, race, language, sexuality or any other factor that might place an individual at a disadvantage.
To ensure that all communications and dealings with clients and residents are fair, clear, timely and transparent ensuring accurate records are maintained.
To ensure that all relevant information is provided to clients and residents, including publicising fees, prior to them committing to a transactional decision.
To take steps to look after client money and to hold this separately from other funds.
To behave ethically and responsibly at all times.
To maintain professional indemnity insurance.
To ensure that landlords and residents are given details of complaints-handling procedures and relevant redress scheme.

Camel Lettings & Property Management – your caring agent